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summer 2019

Terms and Conditions of Sale



All products are sold and services supplied subject to CTI’s standard Terms and Conditions of Sale, which shall prevail over any other document, or communication or the party with whom CTI is dealing, unless otherwise varied by agreement in writing by CTI.

The giving of any delivery instructions, the acceptance of or payment for any products or for any conduct in communication of the transaction hereby contemplated shall constitute acceptance by the purchaser of CTI’s standard Terms and Conditions of Sale.


Quotations and offers are open for acceptance within 20 days only from the date thereof. The right is reserved to withdraw the quotation / offer at any time either verbally or in writing and no liability whatsoever shall be incurred by such withdrawal.


Prices are quoted in £ sterling EXCLUDING VAT and are based on the cost of materials, labour, transport, postage rates, duties, levies and statutory obligations ruling at the date of the quotation. However, chargeable prices will be those ruling at the date of despatch hence we reserve the right to alter prices without negotiation. CTI shall also be entitled to alter prices in the event of any error or omission on the part of CTI, its servants or agents.


The customers’ order must be accompanied by all information and full written instructions to enable us to proceed with the order forthwith. Telephone or verbal orders will be actioned, however, any errors will not be the responsibility of CTI. CTI minimum order is £75.00 UK mainland and £175 for Channel Islands and Eire. European and Worldwide orders are set ex-works.



Do not inhale helium.  Helium reduces and can eliminate oxygen available for breathing.  Inhalling helium can result in serious personal injury or death.

Not suitable for children under 36 months, due to potential small parts.



Your balloon will be sent by courier (DPD) for next day delivery if your order is placed by 1pm Monday to Thursday.  Orders placed on Friday will be delivered on the following Monday.


A two day service is available.  Please call our main office on 01788 546299 for more information regarding this service.


DPD NEXT DAY service available in AB10-25 areas only.

A signature will be required at the delivery address.

Please note re-delivery for the same day will not be possible.

If a signature cannot be obtained upon delivery, the courier company will not be able to re-deliver on the same day.  The customer will need to contact the courier directly who will re-deliver within their time frame and is out of CTI Balloons Limited control.

Once the balloon has been delivered and signed for, it is no longer the responsibility of CTI Balloons Limited.  Refunds will not be given if the balloon is not passed onto the named recipient.

Please note balloons kept in cold temperatures may cause the balloon to look deflated.  Once placed in a warn environment the helium balloon will expand again.

Once the customer has placed the order for their chosen balloon, they have accepted the terms and conditions and authorises CTI Balloons Limited to take payment.

We reserve the right to substitute the balloon with a similar design if the balloon you have chosen is not available.  We will, however, contact you if you wish to cancel this item at which a full refund will be given.

CTI Balloons Limited cannot be held responsible for any incorrect information supplied by the customer.  If the address details are incorrect, this may delay the delivery and CTI Balloons Limited cannot be held responsible.

If the balloon is damaged upon delivery, you must report this immediately and claim within seven days.

If ordering Balloon In A Box only, then this would be exempt from the minimum order of £75.00 carriage paid.


The orders are subject to the ordered items being available. If any item should not be available then CTI can reasonably substitute other items so that the order may meet the required dispatch date.


The property in products shall not pass to the customer until they have been paid for in total.

If payment of the total price is not made on the due date, CTI shall have the right with or without prior notice at any time to take repossession of the whole of any part of the products (and for that purpose to go upon the premises occupied by the customer), without prejudice to any of our other remedies.

Returns Policy
(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 7 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 7 days following the date of purchase of the product;

(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Call the office on 01788 546299 and discuss the reason for the return, within 7 days of purchase.

Products returned under this policy must be sent [by recorded delivery] to:

CTI Balloons Ltd
Unit 3 Triton park
CV21 1SG

You will be responsible for paying postage costs associated with returns under this policy.

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.

If the product is faulty we will refund you in full including the price of postage upon arrival of the faulty products back to us. If the product is NOT faulty then we will NOT refund you the postage cost but we will refund you cost of the products upon arrival of the items back to us.  

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 7 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(8) Cancellation

Whilst you are protected by The Consumer Protection (Distance Selling) Regulations 2000, please be aware that full & complete cancellation without charge will come into effect at the point of ordering and up to 7 working days starting the day after the goods have been received by the customer (as specified in the aforementioned Regulations) (a) the cost of shipping the order to you will be refunded (b) the cost of you returning the goods to us will not be refunded.

Under the Regulations you have a duty to protect our goods whilst in your possession and to ensure adequate packing and protection in sending them back to us (See Returns Policy).

Privacy Policy; Your personal information will not be passed onto any third parties.

(9) About us

Our full name is CTI Balloons Limited.

Our registered office is Unit 3, Triton park, Rugby, Warwickshire, CV21 1SG

Our company registration number is 3258208

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